HOW TO CAPTURE AND RETAIN ROLLOVER ASSETS
AT THE Retirement Inflexion Point™
Join us as a sponsor for an important research study of employers and defined contribution plan service providers to improve your asset retention and to capture additional rollover dollars.

The "Retirement Inflexion Point™", that period of decision-making before and during the transition into retirement, is the most critical juncture in the retirement investment management process. For many financial services firms, how well they capture or retain rollover assets from defined contribution plans during this transition will be an important determinant of their ultimate success and profitability. Unfortunately, many companies today are losing these assets at an alarmingly high rate.

A substantial portion of retirees who take a distribution from their retirement plan will rollover these proceeds, typically into new investments or new service providers. Firms that are best positioned to gain the consumer's confidence and help them deal with these transitional issues will be the big winners at capturing or retaining those assets.

The Diversified Services Group, Inc. (DSG) is initiating a comprehensive, multi-sponsor research project, Capturing and Retaining Rollover Assets at the "Retirement Inflexion Point™".

Drawing on qualitative research, this syndicated study is divided into two modules:

• Retirement plan sponsors; and
• Full service retirement plan service providers.

Note: DSG also plans to draw on our recent quantitative consumer research concerning actions taken by pre-retirees and recent retirees.

These separate, but interrelated, research modules will identify insights and explore opportunities with a focus on providing sponsors with robust, actionable strategies to measurably improve their capture or retention of rollover assets at retirement.

This study will complement prior research on these issues conducted by DSG by addressing what is happening under today's market conditions and perspectives. It will specifically look at:

• Understanding and impact, if any, of recent pension reforms pertaining to advice giving at the worksite.
• Current decisions and behaviors regarding the disposition of rollovers at retirement.
• Key stages, decision points, and optimal timing to approach consumers as they transition into retirement.
• The preference for programs aimed at employees or employers, at the worksite or off-site.
• Service/support that employers would welcome to serve their employees' needs.
• Types of programs or services most likely to convince consumers to place their rollover assets with a particular firm.
• Current competitor retention experience, plus strategies and actions being used to improve asset retention.

The research will consist of a series of interviews among both employers and retirement plan providers. The final report and recommendations will reflect DSG's analysis of the findings, based on our years of experience as leaders in the retirement management market.

The final report will include a thorough review and assessment of the findings, with a focus on actionable distribution and marketingoriented recommendations.

To answer your questions, or get a more complete description of the project, please contact:

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